Fayuan
Party regulationsLawsDepartmental documentsAbout
中文English
中华人民共和国消费者权益保护法实施条例/Chapter 5 争议的解决

Article 44

In force

经营者应当建立便捷、高效的投诉处理机制,及时解决消费争议。

鼓励和引导经营者建立健全首问负责、先行赔付、在线争议解决等制度,及时预防和解决消费争议。

Administrative Regulations · State Council · In force from July 1, 2024

Article 43Back to full textArticle 45

Texts on this site are reproduced from theParty Regulations Library on 12371.cn, theNational Database of Laws and Regulations(General Office of the NPC Standing Committee), and the official libraries of the State Council departments: STA Policy and Regulations Library, MOHRSS Rules Library, MEE Rules Library, MOE Rules Library, MCT Departmental Rules, NRTA Rules Library, MEM Rules Library, MOHURD Rules Library. Party regulations and national law are two separate bodies of rules: this site searches them separately and never merges the results. Departmental rules and normative documents rank below laws and administrative regulations and are likewise kept in their own corpus.

Where an electronic text differs from the standard text of the law, the standard text governs. All texts here are in Chinese, the language in which they were officially promulgated; this interface is translated but the legal texts are not. The content of this site is for reference only and does not constitute legal advice— consult a practising lawyer about any specific matter.